Faq/Questions

When Will My Order Be Shipped?

After your payment is verified, it takes up to 72 hours to process and dispatch your order. This does not include weekends or holidays.

 

Will I Have To Pay International Taxes Or Duty?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

TP MAZEMBE STORE cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

 

I Need To Change Something On My Order, How Can I Do That?

If you need to change or cancel your order, please Contact Us immediately. Once our warehouse has processed your order, we will be unable to make any changes.